Monea Luxe Policies

MONEA LUXE STORE POLICIES

Luxury Hair. Elevated Experience.

Please read the following policies carefully before placing your order. By completing a purchase with Monea Luxe, you acknowledge that you have reviewed, understand, and agree to the policies outlined below.

CUSTOMER SATISFACTION

At Monea Luxe, we are committed to providing our customers with quality hair and an exceptional shopping experience.

Because hair is a natural product, slight variations in texture, density, length, curl pattern, and color may occur. These natural characteristics are part of what makes each bundle unique and are not considered defects.

We encourage all customers to carefully review product descriptions, available textures, lengths, quantities, and our store policies before completing a purchase.

RAW VIRGIN HAIR & COLOR DISCLAIMER

Monea Luxe offers raw virgin hair provided in its natural state. Our hair typically arrives in a natural dark brown/1B shade.

Because raw hair is a natural product, slight variations in texture, density, length, curl pattern, and color may occur from bundle to bundle.

Our raw virgin hair may be colored, lifted, or chemically altered. Hair may be professionally lifted up to 613; however, we strongly recommend having all coloring, bleaching, lifting, or other chemical services performed by a qualified professional.

Please understand that coloring or chemically processing the hair can change its original texture, curl pattern, softness, and overall appearance.

Improper processing may result in dryness, tangling, shedding, matting, breakage, or other changes to the hair.

Once the hair has been colored, bleached, lifted, chemically processed, installed, cut, altered, or otherwise modified, Monea Luxe is not responsible for the condition of the hair afterward.

Due to the nature of raw hair, results may vary depending on the products, techniques, and professional performing the service.

All sales are final. No refunds or exchanges will be issued due to dissatisfaction with texture, color, or results after the hair has been altered.

PAYMENT POLICY

All orders must be paid in full at checkout.

Monea Luxe accepts the payment methods made available through our online checkout.

Once an order has been successfully placed and payment has been processed, the order enters our fulfillment process.

Orders cannot be canceled or refunded after payment has been submitted.

Monea Luxe maintains a zero-tolerance policy regarding fraudulent purchases or unauthorized use of payment methods. Suspicious or fraudulent transactions may be reported and handled according to applicable law.

ORDER PROCESSING

Please allow 1–3 business days for your order to be processed before it ships.

Business days are Monday through Friday and do not include weekends or recognized holidays.

Orders placed after our processing cutoff, on weekends, or during holidays will begin processing on the next available business day.

Once your order has shipped, you will receive tracking information so that you can monitor your package.

Processing time is separate from shipping time.

SHIPPING & DELIVERY

Monea Luxe ships orders using the carrier and shipping service selected at checkout.

Estimated delivery times begin after your order has been processed and shipped.

Delivery estimates are not guaranteed and may vary depending on the carrier, destination, weather conditions, holidays, natural disasters, or other unforeseen circumstances.

Please order your hair well in advance if you have a hair appointment, wedding, vacation, event, or other important deadline.

Monea Luxe is not responsible for carrier delays, weather-related delays, holidays, natural disasters, or other circumstances outside of our control.

DELIVERY CONFIRMATION

For the security of our customers and our business, certain orders may require a signature upon delivery.

If you are unavailable when delivery is attempted, please follow the carrier's instructions to arrange pickup or another delivery attempt.

If a package is returned to Monea Luxe because the customer was unavailable, refused delivery, or failed to retrieve the package, the customer may be responsible for any additional shipping or reshipment fees.

SHIPPING DELAYS

Once your package has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

Monea Luxe does not guarantee a specific delivery date unless explicitly stated at checkout.

Please keep in mind that weekends and holidays may affect delivery times.

If your package experiences a carrier delay, Monea Luxe is not responsible for missed hair appointments, events, travel plans, or other deadlines.

Shipping fees are non-refundable due to carrier delays.

LOST, STOLEN OR DAMAGED PACKAGES

Monea Luxe is not responsible for packages that are marked as delivered by the carrier but are missing or stolen afterward.

If your tracking information states that your package has been delivered and you cannot locate it, please contact the shipping carrier directly and, when appropriate, your local authorities.

For packages damaged during transit, please document the damage immediately and contact the shipping carrier.

Photos or videos of the package and its contents may be requested.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Please carefully review your shipping information before submitting your order.

Customers are responsible for providing complete and accurate:

  • Full name
  • Shipping address
  • Apartment or suite number, if applicable
  • City
  • State
  • ZIP code
  • Contact information

Monea Luxe is not responsible for delays or returned packages caused by incorrect or incomplete shipping information provided at checkout.

If a package must be reshipped because the customer entered incorrect or incomplete information, additional shipping charges may apply.

ORDER CHANGES

Please review your order carefully before completing checkout.

Once an order has been submitted, changes to products, lengths, textures, quantities, or shipping information may not be possible.

Monea Luxe cannot guarantee that changes can be made after an order has been placed.

Customers are responsible for verifying that all selections are correct before submitting payment.

FINAL SALE, RETURNS & EXCHANGES

Due to the nature of our products, ALL HAIR SALES ARE FINAL.

Monea Luxe does not accept returns, refunds, or exchanges based on:

  • Changes of mind
  • Ordering the incorrect product
  • Ordering the incorrect length
  • Ordering the incorrect texture
  • Ordering the incorrect quantity
  • Dissatisfaction with natural hair characteristics
  • Texture preferences
  • Color preferences
  • Natural variations between bundles
  • Hair that has been colored or bleached
  • Hair that has been chemically processed
  • Hair that has been installed
  • Hair that has been cut
  • Hair that has otherwise been altered or modified

Please carefully review your product, texture, length, and quantity before completing your purchase.

Once hair has been altered in any way, Monea Luxe is not responsible for its condition afterward. 

POLICY AGREEMENT

By completing a purchase with Monea Luxe, you confirm that you have reviewed your order and understand and agree to the policies outlined above.

This includes our policies regarding:

  • Payment
  • Processing
  • Shipping and delivery
  • Order changes
  • Raw hair and natural variations
  • Coloring and chemical processing
  • Hair care and maintenance
  • Final sales, refunds, and exchanges

It is the customer's responsibility to review these policies before completing a purchase.